Unfortunately, we’re not able to offer complimentary alterations for pattern changes unless the updates were made in collaboration with our team. After the first garment of each type, any small fit adjustments made by you are considered final. We're happy to help update your pattern moving forward, but any alterations would be at your own expense. We do offer paid alteration services to complete these adjustments—simply make a Fit Assessment Request.

If you choose to use a local tailor, we provide reimbursement—up to $75 for your first jacket or outerwear piece, and up to $50 for your first shirt or pant. Often, we're able to allow exceptions above this amount as long as you work with us before moving forward.

To be eligible for reimbursement, you must first submit a Fit Assessment Request through our Alteration Portal. You're also required to document any alterations made and provide an itemized receipt. Reimbursements will be issued to your original form of payment—missing any of these steps or spending more than the alloted amount may result in store credit or denial of the refund altogether.

Yes, we can absolutely help. If you don’t have access to a local tailor or prefer not to use one, we offer complimentary in-house alterations. Just submit a Fit Assessment Request and we'll let you know next steps.

Typically, we'll ask that you mail your garments back to us for alteration.

Yes, you're welcome to use your own tailor for alterations. However, you're still required to submit a Fit Assessment Request before visiting your tailor.

Alternatively, if you've already made alterations, please record a detailed list of the changes and submit an itemized receipt to be considered for reimbursement. For full details, please refer to our Alteration Reimbursement Policy for limits and restrictions.

Yes, we can absolutely help. If you don’t have access to a local tailor or prefer not to use one, we offer complimentary in-house alterations. Just submit a Fit Assessment Request and we'll let you know next steps.

Typically, we'll ask that you mail your garments back to us for alteration.

If you're going through the Fit Confirmation process, we apply complimentary high-priority expedites on the first garment of each type to keep your order timeline as close as possible to our standard turnaround.

For any remaining items on hold, we've already secured the fabric, and those pieces will also receive expedited processing once your fit is confirmed.

Approximately 2-4 weeks from delivery back to us.

If you believe a full remake is needed, the first step is to submit a Fit Assessment Request.

This helps us assess the scope of the fit adjustments required. In some cases, a full remake is the most efficient and cost-effective solution—but it must be reviewed and approved by our team first. Once we’ve evaluated your request, we’ll guide you through the next steps.

Our version of custom is commonly referred to as made-to-measure, which means we can adjust lengths and circumferences based on the dimensions in your profile. Minor lines or striations can appear depending on posture—this is normal.

If you’re looking for a higher degree of precision or full bespoke detail, we can arrange a quote for a hand-cut, fully bespoke pattern that goes beyond our standard sizing and customization options.

Because each garment is custom-made to your unique specifications, we do not offer refunds or accept returns unless we’ve first had the opportunity to address your fit or quality concerns through our Alteration Process. Our goal is always to get your fit right, and we’re committed to working with you to make that happen.

Additionally, please note that we purchase fabrics up front to reserve them specifically for your order. If you request to cancel any unproduced items, a cancellation fee equal to the cost of those fabrics will apply.

We encourage you to always send us a Fit Assessment Request as a first step, allowing us the best opportunity to help you.